Are you ready? Join AIXTRON

Customer Service

We maintain close contact with customers, whether by phone, video call or directly on site. We are the point of contact for global support, install AIXTRON’s high-tech systems at our clients’ sites, ensure smooth integration of the machines into the on-site processes and guarantee customer satisfaction. Our focus is on providing skilled advice and support combined with optimal product operation.  

 

Do you also prioritise solutions-focused customer communication at a global level and is your main objective also to ensure they are satisfied and lock in long-term collaboration? Or are you more interested in assembly, putting systems into operation, analysing errors and maintaining our deposition systems? Learn more about AIXTRON’s diverse Customer Service department and discover a new challenge for your future! 

Service worldwide

Everything we do is guided by our customers and customer satisfaction. Through our holistic advisory service, we ensure that our customers have access to AIXTRON systems at all times. Our high standards in research and product quality are reflected in our service. Whether for upgrades of new functions, on-site installation or regular maintenance, our global teams are on hand to support system operators. Our specialised service and process engineers are organised regionally in seven support centres from Asia to Europe and the USA, so they are never far away from our customers.

What makes Customer Service exciting?

What fascinates me about working in Customer Service? You are always working on new projects with different challenges in a high-tech environment, and so you can witness first hand how new technologies are developing. You also have the opportunity to learn about other countries and cultures and broaden your horizons. 

Gereon Maas – Technical Trainer 

What do you do in Customer Service?

I joined AIXTRON as a process engineer after working in academia for a long time, which was a challenge for me initially. But the considerable support and willingness of my colleagues to teach me helped me be successful.  

Working on high-tech industry issues with leading sector pioneers as customers inspires me and spurs me on. 

Imad Ibrahim, Process Engineer

YOUR NEW JOB – JOIN AIXTRON

Take on new challenges and push the limits of what is feasible. Whether you’re a recent graduate, an experienced professional or an apprentice, find the job that challenges you and makes you successful with us. 

To the AIXTRON vacancies

Your point of contact

Human Resources - Talent Acquisition

Tom Lankes

Talent Acquisition Expert

Phone: +49 (2407) 9030 0

Fax: +49 (2407) 9030 494

Sales

Alan Tai
Taiwan/Singapore

Phone: +886 3 571 2678 ext. 101

Christof Sommerhalter
USA

Phone: +1 669-228 ext. 3893

Frank Schulte
Europe

Phone: +49 (2407) 9030 -768

Hisatoshi Hagiwara
Japan

Phone: +81 3-5781-0935 ext. 510

Nam Kyu Lee
South Korea

Phone: +82 31 371 ext. 3011

Wei (William) Song
China

Phone: +86 2164453226 ext. 101

Products

Vincent Meric
Vice President Marketing

Phone: +49 (0) 2407 9030-9022

Service

AIXTRON SE (Headquarters)

Phone: +49 (2407) 9030-0

AIXTRON SE (R&D Center)

Phone: +49 (2407) 9030-222

AIXTRON 24/7 Technical Support Line

Phone: +49 (2407) 9030-999

AIXTRON K.K. (Japan)

Phone: +81 3 5781 0931

AIXTRON Korea Co., Ltd.

Phone: +82 (31) 371-3000

AIXTRON Taiwan Co., Ltd. (Main Office)

Phone: +886 3 571 2678

AIXTRON Inc. (USA)

Phone: +1 (669) 228-3759

Spare parts

Satoshi Fujii
Japan

Phone: +81 3 5781 0932

Brian Chuang
Taiwan/Singapore

Phone: +886 3 5712 678 Durchwahl 250

Ersatzteile Europa
Europe

Phone: +49 2407 9030-844

Chanyoung Han
South Korea

Phone: +82 31 371 3023

Career

Laura Preinich
Recruiter

Phone: +49 (2407) 9030 0

Sustainability

Christoph Pütz
Senior Manager ESG & Sustainability

Phone: +49 (0) 2407 9030-5968

Press & Public Relation

Guido Pickert
Vice President

Phone: +49 (2407) 9030 3665

Company & Investor Relations

Guido Pickert
Vice President

Phone: +49 (2407) 9030-444

Research & Development

Prof. Dr. Michael Heuken
Vice President Advanced Technologies

Phone: +49 (2407) 9030-335

Sales

Alan Tai
Taiwan/Singapore

E-Mail senden

Christof Sommerhalter
USA

E-Mail senden

Frank Schulte
Europe

E-Mail senden

Hisatoshi Hagiwara
Japan

E-Mail senden

Nam Kyu Lee
South Korea

E-Mail senden

Wei (William) Song
China

E-Mail senden

Products

Vincent Meric
Vice President Marketing

E-Mail senden

Spare parts

Yun Ling
China

E-Mail senden

Satoshi Fujii
Japan

E-Mail senden

Brian Chuang
Taiwan/Singapore

E-Mail senden

Ersatzteile Europa
Europe

E-Mail senden

Chanyoung Han
South Korea

E-Mail senden

Colin Wong
USA

E-Mail senden

Career

Laura Preinich
Recruiter

Sustainability

Christoph Pütz
Senior Manager ESG & Sustainability

E-Mail senden

Company & Investor Relations

Guido Pickert
Vice President

E-Mail senden

Press & Public Relation

Guido Pickert
Vice President

E-Mail senden

Research & Development

Prof. Dr. Michael Heuken
Vice President Advanced Technologies

E-Mail senden

Service

AIXTRON SE (Headquarters)

AIXTRON 24/7 Technical Support Line

AIXTRON Europe

AIXTRON Ltd (UK)

AIXTRON K.K. (Japan)

AIXTRON Korea Co., Ltd.

AIXTRON Taiwan Co., Ltd. (Main Office)

AIXTRON Inc. (USA)

Products

Vincent Meric
Vice President Marketing

Career

Laura Preinich
Recruiter

Sustainability

Christoph Pütz
Senior Manager ESG & Sustainability

Company & Investor Relations

Guido Pickert
Vice President

Press & Public Relation

Guido Pickert
Vice President

Research & Development

Prof. Dr. Michael Heuken
Vice President Advanced Technologies