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Customer Service

We maintain close contact with customers, whether by phone, video call or directly on site. We are the point of contact for global support, install AIXTRON’s high-tech systems at our clients’ sites, ensure smooth integration of the machines into the on-site processes and guarantee customer satisfaction. Our focus is on providing skilled advice and support combined with optimal product operation.

Do you also prioritise solutions-focused customer communication at a global level and is your main objective also to ensure they are satisfied and lock in long-term collaboration? Or are you more interested in assembly, putting systems into operation, analysing errors and maintaining our deposition systems? Learn more about AIXTRON’s diverse Customer Service department and discover a new challenge for your future!

Customer satisfaction is our goal

The global AIXTRON service teams are always on the go, always moving. They are dedicated to installing, commissioning, testing, repairing, troubleshooting and upgrading all systems on site throughout their entire life cycle. The mobile teams include process engineers with a scientific background. They have an eye on the big picture at all times and always have a good idea up their sleeve. Working hand in hand with them are service engineers who, as mechanics or mechatronics engineers, always turn the right screws and get machinery circuits working. Would you also like to travel to many interesting assignments worldwide and satisfy our customers? Join our service team.

To ensure smooth service deployments with optimal customer communication, the AIXTRON headquarters in Herzogenrath supports regional engineers by providing experts via 2nd and 3rd level support, both technical and administrative. Spare parts supply, customer and employee training and the strategic enhancement of our services are also managed here.

We are fast, flexible and global and always go the extra mile for customer satisfaction.

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Find a job now

Do you want to take the next step in your career at our company as a driver of innovation and technology leader? Here, you will be in close contact both with our customers and with our products. Depending on your specialisation, you can look forward to trips to visit our international customers or the diverse challenges presented by new product development.

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Service worldwide

Everything we do is guided by our customers and customer satisfaction. Through our holistic advisory service, we ensure that our customers have access to AIXTRON systems at all times. Our high standards in research and product quality are reflected in our service. Whether for upgrades of new functions, on-site installation or regular maintenance, our global teams are on hand to support system operators. Our specialised service and process engineers are organised regionally in seven support centres from Asia to Europe and the USA, so they are never far away from our customers.

What makes Customer Service exciting?

What fascinates me about working in Customer Service? You are always working on new projects with different challenges in a high-tech environment, and so you can witness first hand how new technologies are developing. You also have the opportunity to learn about other countries and cultures and broaden your horizons.

Gereon Maas – Technical Trainer

Our structure

The Customer Service department is divided into several areas: Customer Service in general including the training centre, the Technical Application Management team, the After-Sales department and Upgrades. All of the teams are described in more detail below. What are you passionate about?

AIXTRON Insights

Customer Service

We maintain dialogue, provide advice and training on our solutions and are responsible for delivery, installation and commissioning, remaining in close contact with our customers at all stages of the process. And we love it! Day in, day out, we find solutions, coordinate our global service teams and initiate collaboration.

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Training Center

As well as technical support, we also provide individual training sessions with industry experts. The training programmes are held either at AIXTRON’s training centre in Germany or on customer premises. Whether a basic introduction to plant systems in a standardised training course or special training individually tailored to a company from our training modules - everything about our programmes is guided entirely by our customers.

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Technical Application

The Technical Application Management (TAM) team is the point of contact between the regional offices, customers and AIXTRON headquarters. The team is the point of contact for complex issues and coordinates feedback from our customers’ development and production operations. It also assists with training and ensures that knowledge is transferred to new developments and products.

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After Sales

Everything in the AIXTRON After-Sales department revolves around prices. We always have an eye on the costs of deliveries, spare parts and repairs. We are transparent and clear when communicating our price catalogues and individual quotations to customers and interested parties, giving them planning certainty at all times. By working closely with the Purchasing department and the regional teams, we can generate optimal prices for satisfied customers.

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Upgrades

Upgrades are a key component of our systems’ life cycles, whether that be to open up new opportunities for the customer by replacing obsolete systems with up-to-date systems, replacing expired parts, making improvements or integrating up-to-date control software with new systems computers. We plan and manage the updates/expansions to our products, from the initial enquiry to delivery.

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We value your talent

Are your commitment to service excellence and intercultural communication skills second to none? Then contribute your expertise and wealth of ideas to AIXTRON and become a valued problem solver. We highly value your talent. As well as an exciting job, we offer many impressive benefits:

Our benefits

What do you do in Customer Service?

I joined AIXTRON as a process engineer after working in academia for a long time, which was a challenge for me initially. But the considerable support and willingness of my colleagues to teach me helped me be successful.

Working on high-tech industry issues with leading sector pioneers as customers inspires me and spurs me on.

Imad Ibrahim, Process Engineer

YOUR NEW JOB – JOIN AIXTRON

Take on new challenges and push the limits of what is feasible. Whether you’re a recent graduate, an experienced professional or an apprentice, find the job that challenges you and makes you successful with us.

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Your point of contact

Human Resources - Talent Acquisition

Tom Lankes

Talent Acquisition Expert- Ausbildungsleitung

Phone: +49 (2407) 9030 0

What we offer

Benefits & training

The best employees are satisfied employees: that’s why we offer a family-friendly approach, a healthy work/life balance, subsidised health care, food and transport and further benefits. And, of course, continuous personal and professional training.

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The team matters

Culture & cooperation

We work hard, but never alone: we pride ourselves on a culture of dialogue and openness to diversity, ideas and designs. You can expect appreciation, respect, dialogue on an equal footing, and a strong team. Everyone treats each other informally – from managers to apprentices.

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Your application

Are you interested in one of our vacancies? If so, apply straight away. Go to our applications page to find out what documents we need from you, how soon you can expect a reply and what happens after initial contact.

To the application process

Customer Service