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Are you ready? Join AIXTRON
We maintain close contact with customers, whether by phone, video call or directly on site. We are the point of contact for global support, install AIXTRON’s high-tech systems at our clients’ sites, ensure smooth integration of the machines into the on-site processes and guarantee customer satisfaction. Our focus is on providing skilled advice and support combined with optimal product operation.
Do you also prioritise solutions-focused customer communication at a global level and is your main objective also to ensure they are satisfied and lock in long-term collaboration? Or are you more interested in assembly, putting systems into operation, analysing errors and maintaining our deposition systems? Learn more about AIXTRON’s diverse Customer Service department and discover a new challenge for your future!
The global AIXTRON service teams are always on the go, always moving. They are dedicated to installing, commissioning, testing, repairing, troubleshooting and upgrading all systems on site throughout their entire life cycle. The mobile teams include process engineers with a scientific background. They have an eye on the big picture at all times and always have a good idea up their sleeve. Working hand in hand with them are service engineers who, as mechanics or mechatronics engineers, always turn the right screws and get machinery circuits working. Would you also like to travel to many interesting assignments worldwide and satisfy our customers? Join our service team.
To ensure smooth service deployments with optimal customer communication, the AIXTRON headquarters in Herzogenrath supports regional engineers by providing experts via 2nd and 3rd level support, both technical and administrative. Spare parts supply, customer and employee training and the strategic enhancement of our services are also managed here.
We are fast, flexible and global and always go the extra mile for customer satisfaction.
Do you want to take the next step in your career at our company as a driver of innovation and technology leader? Here, you will be in close contact both with our customers and with our products. Depending on your specialisation, you can look forward to trips to visit our international customers or the diverse challenges presented by new product development.
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Everything we do is guided by our customers and customer satisfaction. Through our holistic advisory service, we ensure that our customers have access to AIXTRON systems at all times. Our high standards in research and product quality are reflected in our service. Whether for upgrades of new functions, on-site installation or regular maintenance, our global teams are on hand to support system operators. Our specialised service and process engineers are organised regionally in seven support centres from Asia to Europe and the USA, so they are never far away from our customers.
The Customer Service department is divided into several areas: Customer Service in general including the training centre, the Technical Application Management team, the After-Sales department and Upgrades. All of the teams are described in more detail below. What are you passionate about?
Are your commitment to service excellence and intercultural communication skills second to none? Then contribute your expertise and wealth of ideas to AIXTRON and become a valued problem solver. We highly value your talent. As well as an exciting job, we offer many impressive benefits:
Our benefitsHuman Resources - Talent Acquisition
Tom Lankes
Talent Acquisition Expert- Ausbildungsleitung
Alan Tai
Taiwan/Singapore
Christof Sommerhalter
USA
Christian Geng
Europe
Hisatoshi Hagiwara
Japan
Nam Kyu Lee
South Korea
Wei (William) Song
China
AIXTRON SE (Headquarters)
AIXTRON 24/7 Technical Support Line
AIXTRON Europe
AIXTRON Ltd (UK)
AIXTRON K.K. (Japan)
AIXTRON Korea Co., Ltd.
AIXTRON Taiwan Co., Ltd. (Main Office)
AIXTRON Inc. (USA)
Laura Preinich
Recruiter
Tom Lankes
Talent Acquisition Expert- Ausbildungsleitung
Christoph Pütz
Senior Manager ESG & Sustainability
Christian Ludwig
Vice President
Ralf Penner
Senior IR Manager
Ragah Dorenkamp
Director Corporate Communications
Prof. Dr. Michael Heuken
Vice President Advanced Technologies