"Our top objective is long-term collaboration with our customers."
- Arjan Kalwij, Director Customer Service
Our high standards in research and product quality are reflected in our excellent customer services. Your satisfaction is our top priority. Whether we are developing customized CVD systems, installing them at your location, doing periodic maintenance, or expanding systems, we are committed to meeting your individual needs.
Our AIXTRON service team is ready to serve you anywhere in the world. Besides our head office in Herzogenrath near Aachen, our UK office in Cambridge and our US office in Santa Clara (California), we offer reliable support through our branch locations in China, Japan, Korea, Taiwan and other service centers. Count on us for being fast, flexible, and available wherever and whenever you need us.
We would be happy to answer any questions you may have and we look forward to hearing from you.
For optimized technical assistance, we offer technical support, as well as customized training with experts from the industry. The training programs can take place at the AIXTRON Training Center & Lab in Germany, in China (Suzhou), or directly at your location.
Whether you need basic orientation training for your facility systems as part of standardized training, or require specialized training tailored to your company, our programs are geared to your specifications and thereby ensure the long-term production capacity of your systems.
The following training courses can be selected at the AIXTRON Training Center & Lab.
In a rapidly expanding market environment, your company’s product and service portfolio is also changing. Our experts are available to upgrade your AIXTRON systems with custom-tailored solutions to meet your changing needs.
By upgrading to the next system-type or to new technical specifications, you extend your return on investment. That allows you to respond flexibly to new market requirements, and to redefine corporate objectives.
All system-specific upgrade information is provided subject to reservations and must be adapted to the customer’s requirements.
That’s why a cost proposal includes a technical feasibility review – free of charge.
Fully stocked spare parts warehouses around the world – for us, that’s a given. We deliver the required components quickly and reliably. We offer expert installation, thereby ensuring that you can resume production after only a short delay. We can also produce customer-specific spare parts upon request.
Phone: +86 21 64453226
Phone: +81 3 5781 0932
Phone: +886 3 5712 678