Helpdesk Analyst (w-m-d)

ab sofort, befristet

The Role:

Reporting to the Local IT Manager, the Helpdesk Analyst will be the first point of contact for all IT-related queries for around 100 users at the Cambridge site.

The successful applicant will be responsible for dealing with 1st line support tasks and escalating issues to 2nd level support as necessary. In addition, they will be responsible for some day-to-day maintenance and management tasks of the local IT infrastructure as well as building and issuing client machines and mobile devices to users as part of the new starter or leaver processes or general replacement tasks.

Polite, organised and calm under-pressure, the role requires the ability to take ownership of problems and see them through to resolution to the satisfaction of the end-user.

Your responsibilities:

• Dealing with 1st line technical support issues, via phone, Teams, email and face-to-face and escalating as necessary using the ticketing system
• Assigning and requesting access  
• Onboarding and offboarding process for users
• Installing/configuring new software and hardware
• Dealing with IT suppliers
• Providing support in-line with agreed SLAs

Your profile:

• Minimum 2 years’ experience in a similar role
• Previous experience of Active Directory administration in an Enterprise environment 
• ITIL aware 
• A+, relevant Microsoft Certification, CMNO, CCNA desirable
• Windows 10 
• MS Office 2016 / 365, including Teams
• PC hardware / software installation
• Good telephone manner, excellent interpersonal skills, a professional approach and a strong attention to detail
• Logical and methodical approach to problem-solving

We offer:

• Office based role at AIXTRON Ltd, Cambridgeshire
• 30 days annual leave
• Flexible working hours and hybrid working
• Exceptional defined contribution pension scheme
• Progressive training and development strategy

About AIXTRON Ltd:

AIXTRON is a world leading manufacturer of semiconductor equipment and at our facility in Cambridgeshire we manufacture key MOCVD (Metal Organic Chemical Vapour Deposition) systems for the group. Our MOCVD systems are used to produce (opto) electronics for 5G, fibre communications, lasers, LEDs for displays and power electronics for electric vehicles and chargers.

At AIXTRON you will benefit from a very strong work-life balance with hybrid working, a flexible working environment, as well as great development opportunities!