USA-2018-003-00

Field Service Engineer (w/m/d)

USA // Service // Berufserfahren

ab sofort, unbefristet

Description:

This role is responsible for the installation, upgrades, and support of semiconductor (MOCVD) equipment. The incumbent will also serve as a liaison between customer and all components of the company throughout the process. Upon customer acceptance of equipment, provides sustaining/maintenance support and service/repair/upgrades for equipment. Responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Location: Portland, Oregon (USA)


Responsibilities:

  • Direct all activities associated with pre-installation, installation, and start-up of metal organic chemical vapor deposition (MOCVD) equipment with minimal or no direction
  • Act as a company liaison: provide customer-designated Interface with status reports, respond to requests for additional information, address customer concerns, advice customer of schedule changes, etc.
  • Prepare equipment for process acceptance: testing, trouble-shooting, and debugging performance of equipment to a functional state according to contract specifications.
  • Diagnose and repair 90% of all hardware and demonstrate knowledge of software failures on assigned equipment
  • Provide accurate documentation of all system problems and actions taken before, during, and after installations
  • Plans, supports, and executes together with customer scheduled and unscheduled maintenance of the MOCVD equipment. Performs repairs and upgrade of the MOCVD systems.
  • Assists customer with spare parts planning
  • Participate in providing 24-hour on-call support for installed base equipment problems when requested
  • Prepare and submit all administrative requirements such as, performance data, time sheets, field service reports, travel expense reports, etc., in an accurate and timely manner
  • Train less experienced employees and customer representatives on equipment Operation and maintenance
  • Other duties as assigned


Qualification/Requirements:

  • At least 2-5 years of working experience on semiconductor equipment in any of the following areas: mechanical, electrical, electronics, electro-mechanical, process, pneumatics, or robotics.
  • MOCVD or CVD equipment experience a plus.
  • Must have a Technical Associates degree in Engineering or equivalent experience and knowledge.
  • Knowledge of mechanical, electrical pneumatics, fluids, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for company or similar equipment.
  • A high level of written and oral communication skills is required.
  • Must also have the ability to travel domestic and internationally at least 30% of the time if required.

Apply now!

Jetzt bewerben

Ihre Ansprechpartnerin

Human Resources

Kathrin Schröter

Recruiter

Tel: +49 (2407) 9030 0

Fax: +49 (2407) 9030 494

E-Mail senden