Field Service Engineer (w-m-d)

ab sofort, unbefristet

The Role:

We are seeking a UK-based Field Service Engineer, to work as part of the wider AIXTRON Customer Service team looking after customers in both the UK (75% of the time) as well as in the Europe region (25% of the time). This person will install, upgrade, service/maintain, troubleshoot and provide technical support for AIXTRON’s MOCVD (metal organic chemical vapour deposition) systems. This person needs to be customer-orientated, hands-on and resourceful at problem solving, and be able to travel both within the UK (full UK driver’s licence required) and internationally.

Your Responsibilities:

• Install new MOCVD systems on site at the customers’ premises, ensuring effective work on-site by preparation beforehand, both in terms of factory preparation, such as parts/works-instructions, as well as customer readiness in terms of site facilities. Provide daily updates and final installation documentation, whilst also following up with the customer.
• Inspect, maintain and upgrade existing MOCVD systems at customers’ premises. 
• Provide training to customers, as well as other regional field service engineers. 
• Whilst not at customers‘ premises, provide technical support and advice to customers as well as other regional field service engineers.
• Provide feedback to internal engineering teams on existing and new prototype systems, to guide future development.

Your profile:

• Relevant degree or equivalent in electrical, electronic or mechanical engineering disciplines.
• Extensive practical experience with automated systems, in particular with mechanical/electromechanical components, electrical circuits, control systems and software.
• Preference for candidates with experience in vacuum, pneumatic, semiconductor process.
• Fluent in English. (Being able to speak a European language (eg. German) would be an advantage.)
• Able to work independently on site with customers, be adaptable and resourceful at problem solving whilst under pressure.
• Capable of and interested by learning new technology in a short time.
• Computer literate and proficient with Microsoft Office.

Working Conditions / Environment:

• Role based at AIXTRON Ltd, Cambridgeshire
• You will adopt the working practices of a modern engineering office and a company-wide quality system.
• Normally a day shift role, with significant flexibility required.
• Whilst on travels and on-site with customers, significant flexibility will be required with the potential for after hours and weekend work where reasonably expected.

We offer:

• Office based role at AIXTRON Ltd with travel around the UK and to countries covered by the AIXTRON Europe Customer Service team.
• 30 days annual leave
• Flexible working hours and hybrid working
• Exceptional defined contribution pension scheme
• Progressive training and development strategy
• Company car/van for UK based customer visits.

About AIXTRON Ltd: