Field Service Engineer (all genders)

Feste Anstellung, unbefristet

AIXTRON, the world's leading manufacturer of MOCVD equipment (Headquarters: Herzogenrath, Germany). Founded in 1983, AIXTRON SE is a leading provider of deposition equipment to the semiconductor industry, enabling customers worldwide to manufacture advanced components for electronic and opto-electronic applications based on compound or organic semiconductor materials. Such components are used in LED applications, display technologies, data storage, data transmission, energy management and conversion, communication, signaling, and lighting, as well as a wide range of other leading-edge technologies. AIXTRON has employees throughout Europe, Japan, Korea, China, Taiwan, and the United States, providing professional service and support to customers worldwide.

Your Challenge

• Perform and supervise the installation, technical system checks, and commissioning of equipment at customer sites worldwide.
• Continuously gather, analyze, and summarize customer feedback and report findings to the line manager.
• Follow up on service-related activities and ensure the timely execution of service tasks.
• Prepare timely and transparent reports, particularly regarding job schedules, potential risks, technical challenges and related issues.
• Communicate and collaborate professionally with customers.
• Support and maintain the AIXTRON corporate image by delivering excellent customer service.
• Ensure the proper functionality of tools and safety equipment while strictly adhering to safety procedures, especially when handling hazardous chemicals.
• Support shift duties when required by customer requests.
• Undertake international travel of more than 90% to support customers across Europe, the USA, and other global locations.

Your qualifications

• A bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field is preferred.
• At least 2 years of experience in equipment engineering or technical service, ideally within the semiconductor, CVD or PVD industry.
• Experience in the technical customer service of AIXTRON MOCVD systems is considered an advantage.
• Previous working experience in European companies is preferred.
• Excellent written and spoken English skills.
• Strong troubleshooting skills in mechanical, electrical, vacuum, gas, and software control systems.
• Ability to work both independently and collaboratively within a team environment.
• Willingness to undertake international travel and long-term assignments abroad.

What we offer

• Flexible working environment: Benefit from flexible working hours with an 8-hour workday, no fixed core hours, and the possibility to combine office and mobile working according to your needs.
• Work-life balance: Enjoy 25 vacation days to support your personal well-being and recovery.
• Professional development: We value continuous learning and support your growth through the AIXTRON Academy as well as individual development and training programs.
• Open company culture: Experience a collaborative and respectful working environment with an open “first-name” culture across all hierarchy levels.
• Attractive social benefits: Take advantage of a comprehensive range of social and employee benefits.
• Modern workplace: Work at a highly modern company site with access to a private canteen and on-site fitness facilities.