“Our top objective is long-term collaboration with our customers.”

Arjan Kalwij, Director, Customer Service

Customer service

Our high standards in research and product quality are reflected in our excellent customer services. Your satisfaction is our top priority. Whether we are developing customized CVD systems, installing them at your location, doing periodic maintenance, or expanding systems, we are committed to meeting your individual needs.

Our AIXTRON service team is ready to serve you anywhere in the world. Besides our head office in Herzogenrath near Aachen and our US office in Sunnyvale, we offer reliable support through our branch locations in China, Japan, Korea, Taiwan and other service centers. Count on us for being fast, flexible, and available wherever and whenever you need us.

AIXTRON Service Center worldwide

Service at AIXTRON offers:

  • Technical phone support (24/7)
  • Inventory of key spare parts for short delivery times
  • Specialized service and process engineers on site
  • Regional service centers
  • Operating cost calculations
  • Service and maintenance contracts