Supervisor - Technical Support (w/m/d)

Santa Clara, USA // Customer Service // Berufserfahren

ab sofort, unbefristet

Your tasks:

  • Drive technical issues to successful conclusion in the US MOCVD market by providing advanced technical support to company’s field service personnel the customer’s engineers.
  • Responsible for supporting key tool installations and serve as key liaison for customer issues and communications on accounts post installations. 
  • Actively support tool installations and related customer support requirements.
  • Analyze and troubleshoot issues with equipment at customer sites and recommend corrective action. 
  • Work with Design Engineering staff to ensure maintainability and serviceability of new products.
  • Obtain and review field data and work with Engineering for product improvement.
  • Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system.
  • Identify and record problems relating to the product, process, and quality systems.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Design and deliver training to field service engineers, ensuring that the service team is adequately prepared to support the installed base.

 

Your profile:

  • Requires a Bachelor’s degree (or frgn equiv) in Electrical Engineering, Mechanical Engineering, Materials Science or related technical field and 4 years of engineering experience in semiconductor manufacturing with an emphasis on epitaxy processes.
  • All stated experience must the following:
    • Experience working with leak detectors, residual gas analyzers, power tools and safety practices
    • Experience diagnosing and trouble-shooting complex electronics control and safety systems as well as Windows operating systems including network topology
    • Experience serving as key technical liaison with customers and in presenting key technical information to customers
    • Experience in leading and training field service engineers
    • Experience writing formal reports and work instructions to document work done during installation, repair, upgrades, maintenance of MOCVD systems, and account performance
    • Experience of working with mechanical, electrical pneumatics, fluids, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for company or similar equipment
    • Experience in installation, repair, upgrades, and maintenance of MOCVD semiconductor equipment used for the deposition of III-V (GaAs,GaN or SiC) materials
    • Experience working inside customer semiconductor production facilities and cleanrooms
    • Experience using wafer characterization equipment
    • Experience with using Enterprise Resource Planning  systems
    • Experience integrating MOCVD tools with factory automation systems
  • Demonstrated ability to work independently and on own initiative to deal with customers and to analyze and solve process issues as well as experience to work effectively within a team.

Domestic/int'l travel up to 50% of time. 

If interested, please send resume to R.Martinez@aixtron.com & ref. job title Supervisor, Technical Support.

Jetzt bewerben

Ihre Ansprechpartnerin

Human Resources

Laura Preinich

Recruiter

Tel: +49 (2407) 9030 0

Fax: +49 (2407) 9030 494

E-Mail senden

Sales

Alan Tai
Taiwan/Singapore

Tel: +886 3 571 2678 ext. 101

Christof Sommerhalter
USA

Tel: +1 669-228 ext. 3893

Frank Schulte
Europe

Tel: +49 (2407) 9030 -768

Hisatoshi Hagiwara
Japan

Tel: +81 3-5781-0935 ext. 510

Nam Kyu Lee
South Korea

Tel: +82 31 371 ext. 3011

Wei (William) Song
China

Tel: +86 2164453226 ext. 101

Produkte

Vincent Meric
Direktor Marketing

Tel: +49 (0) 2407 9030-9022

Service

AIXTRON SE (Headquarters)

Tel: +49 (2407) 9030-0

AIXTRON SE (R&D Center)

Tel: +49 (2407) 9030-222

AIXTRON 24/7 Technical Support Line

Tel: +49 (2407) 9030-999

AIXTRON Ltd (UK)

Tel: +44 (1223) 519-444

AIXTRON K.K. (Japan)

Tel: +81 3 5781 0931

AIXTRON Korea Co., Ltd.

Tel: +82 (31) 371-3000

AIXTRON Taiwan Co., Ltd. (Main Office)

Tel: +886 3 571 2678

AIXTRON Inc. (USA)

Tel: +1 (669) 228-3759

Ersatzteile

Satoshi Fujii
Japan

Tel: +81 3 5781 0932

Brian Chuang
Taiwan/Singapore

Tel: +886 3 5712 678 Durchwahl 250

Ersatzteile Europa
Europe

Tel: +49 2407 9030-844

Chanyoung Han
South Korea

Tel: +82 31 371 3023

Colin Wong
USA

Tel: +1 669 228-3759

Karriere 

Laura Preinich
Recruiter

Tel: +49 (2407) 9030 0

Nachhaltigkeit

Rainer Goeckel
CSR Manager

Tel: +49 (0) 2407 9030-1830

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager

Tel: +49 (2407) 9030 3665

Unternehmen & Investor Relations

Guido Pickert
Vice President

Tel: +49 (2407) 9030-444

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

Tel: +49 (2407) 9030-335

Sales

Alan Tai
Taiwan/Singapore

E-Mail senden

Christof Sommerhalter
USA

E-Mail senden

Frank Schulte
Europe

E-Mail senden

Hisatoshi Hagiwara
Japan

E-Mail senden

Nam Kyu Lee
South Korea

E-Mail senden

Wei (William) Song
China

E-Mail senden

Produkte

Vincent Meric
Direktor Marketing

E-Mail senden

Ersatzteile

Yun Ling
China

E-Mail senden

Satoshi Fujii
Japan

E-Mail senden

Brian Chuang
Taiwan/Singapore

E-Mail senden

Ersatzteile Europa
Europe

E-Mail senden

Chanyoung Han
South Korea

E-Mail senden

Colin Wong
USA

E-Mail senden

Karriere 

Laura Preinich
Recruiter

E-Mail senden

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

E-Mail senden

Unternehmen & Investor Relations

Guido Pickert
Vice President

E-Mail senden

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager

E-Mail senden

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

E-Mail senden

Service

AIXTRON SE (Headquarters)

AIXTRON 24/7 Technical Support Line

AIXTRON Europe

AIXTRON Ltd (UK)

AIXTRON K.K. (Japan)

AIXTRON Korea Co., Ltd.

AIXTRON Taiwan Co., Ltd. (Main Office)

AIXTRON Inc. (USA)

Produkte

Vincent Meric
Direktor Marketing

Karriere

Laura Preinich
Recruiter

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

Unternehmen & Investor Relations

Guido Pickert
Vice President

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager