Field Service Engineer (w/m/d)

Chicago, USA // Customer Service // Berufserfahren

ab sofort, unbefristet

In a nutshell:

This role is responsible for the installation of semiconductor equipment from pre-installation activities to technical acceptance by customer. The incumbent will also serve as a liaison between customer and all components of the company throughout the process. Upon customer acceptance, provides sustaining/maintenance support for equipment. Responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

In detail: 

Your mission:

  • Direct all activities associated with pre-installation, installation, and start-up of equipment with minimal or no direction
  • Act as a company liaison: provide customer-designated interface with status reports, respond to requests for additional information, address customer concerns, advice customer of schedule changes, etc.
  • Prepare equipment for process acceptance: testing, trouble-shooting, and debugging performance of equipment to a functional state according to contract specifications
  • Diagnose and repair 90% of all hardware and demonstrate knowledge of software failures on assigned equipment
  • Provide accurate documentation of all system problems and actions taken before, during, and after installations
  • Participate in providing 24-hour on-call support for installed base equipment problems when requested
  • Prepare and submit all administrative requirements such as, performance data, time sheets, field service reports and travel expense reports in an accurate and timely manner
  • Train less experienced employees and customer representatives on equipment operation and maintenance
  • Other duties as assigned

 

Your profile:

  • At least 2-5 years of working experience on semiconductor equipment in the any of the following areas:
    • mechanical
    • electrical
    • electronics
    • electro-mechanical
    • pneumatics
    • or robotics
  • Must have a Technical Associates degree in Engineering or equivalent experience and knowledge 
  • Knowledge of mechanical, electrical pneumatics, fluids, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for company or similar equipment 
  • A high level of written and oral communication skills is required
  • Must also have the ability to travel domestic and internationally at least 50-70% of the time

 

We offer:

  • A challenging area of responsibility with highly creative potential at an innovative, international and expanding technology leader 
  • Flat hierarchies and immediate interdisciplinary cooperation across management levels
  • Working under state-of-the-art working conditions and using the latest and most innovative methods from Industrie 4.0 in an intercultural team of highly motivated colleagues
  • Targeted employee development through continuous professional training and development of personal skills
  • An open corporate culture and flexible working hours for a self-determined work-life balance
  • Performance-based compensation and benefits, as well as a wide range of benefits related to health, sports and employee events
Jetzt bewerben

Ihre Ansprechpartnerin

Human Resources

Laura Preinich

Recruiter

Tel: +49 (2407) 9030 0

Fax: +49 (2407) 9030 494

E-Mail senden

Sales

Alan Tai
Taiwan/Singapore

Tel: +886 3 571 2678 ext. 101

Christof Sommerhalter
USA

Tel: +1 669-228 ext. 3893

Frank Schulte
Europe

Tel: +49 (2407) 9030 -768

Hisatoshi Hagiwara
Japan

Tel: +81 3-5781-0935 ext. 510

Nam Kyu Lee
South Korea

Tel: +82 31 371 ext. 3011

Wei (William) Song
China

Tel: +86 2164453226 ext. 101

Produkte

Vincent Meric
Direktor Marketing

Tel: +49 (0) 2407 9030-9022

Service

AIXTRON SE (Headquarters)

Tel: +49 (2407) 9030-0

AIXTRON SE (R&D Center)

Tel: +49 (2407) 9030-222

AIXTRON 24/7 Technical Support Line

Tel: +49 (2407) 9030-999

AIXTRON Ltd (UK)

Tel: +44 (1223) 519-444

AIXTRON K.K. (Japan)

Tel: +81 3 5781 0931

AIXTRON Korea Co., Ltd.

Tel: +82 (31) 371-3000

AIXTRON Taiwan Co., Ltd. (Main Office)

Tel: +886 3 571 2678

AIXTRON Inc. (USA)

Tel: +1 (669) 228-3759

Ersatzteile

Satoshi Fujii
Japan

Tel: +81 3 5781 0932

Brian Chuang
Taiwan/Singapore

Tel: +886 3 5712 678 Durchwahl 250

Ersatzteile Europa
Europe

Tel: +49 2407 9030-844

Chanyoung Han
South Korea

Tel: +82 31 371 3023

Colin Wong
USA

Tel: +1 669 228-3759

Karriere 

Laura Preinich
Recruiter

Tel: +49 (2407) 9030 0

Nachhaltigkeit

Rainer Goeckel
CSR Manager

Tel: +49 (0) 2407 9030-1830

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager

Tel: +49 (2407) 9030 3665

Unternehmen & Investor Relations

Guido Pickert
Vice President

Tel: +49 (2407) 9030-444

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

Tel: +49 (2407) 9030-335

Sales

Alan Tai
Taiwan/Singapore

E-Mail senden

Christof Sommerhalter
USA

E-Mail senden

Frank Schulte
Europe

E-Mail senden

Hisatoshi Hagiwara
Japan

E-Mail senden

Nam Kyu Lee
South Korea

E-Mail senden

Wei (William) Song
China

E-Mail senden

Produkte

Vincent Meric
Direktor Marketing

E-Mail senden

Ersatzteile

Yun Ling
China

E-Mail senden

Satoshi Fujii
Japan

E-Mail senden

Brian Chuang
Taiwan/Singapore

E-Mail senden

Ersatzteile Europa
Europe

E-Mail senden

Chanyoung Han
South Korea

E-Mail senden

Colin Wong
USA

E-Mail senden

Karriere 

Laura Preinich
Recruiter

E-Mail senden

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

E-Mail senden

Unternehmen & Investor Relations

Guido Pickert
Vice President

E-Mail senden

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager

E-Mail senden

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

E-Mail senden

Service

AIXTRON SE (Headquarters)

AIXTRON 24/7 Technical Support Line

AIXTRON Europe

AIXTRON Ltd (UK)

AIXTRON K.K. (Japan)

AIXTRON Korea Co., Ltd.

AIXTRON Taiwan Co., Ltd. (Main Office)

AIXTRON Inc. (USA)

Produkte

Vincent Meric
Direktor Marketing

Karriere

Laura Preinich
Recruiter

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

Unternehmen & Investor Relations

Guido Pickert
Vice President

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

Presse & Öffentlichkeitsarbeit

Rita Syre
Senior PR Manager