USA-2020-001

Field Service Engineer (w/m/d)

USA // Customer Service // Berufserfahren

ab sofort, unbefristet

Located in Raleigh, NC or Santa Clara, CA

Are you ready for the next challenge?

Take the crucial next step in your career now and join an international company that is leading the market with high-tech systems for the semiconductor industry and paving the way for important technologies of the future. Whether it’s for LEDs, solar cells, lasers, flat screens or memory chips: You will be working on highly innovative products that drive our continuing course for growth. Your advantage: You will have a large scope for creativity and great prospects.

In this role, you will be responsible for the installation of semiconductor equipment from pre-installation activities to technical acceptance by customer, while serving as a liaison between customer and all components of the company throughout the process. After acceptance by the customer, you will also offers support in the maintenance and repair of the equipment. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Your tasks:

  • Direct and execute all activities associated with pre-installation, installation, and start-up of equipment with minimal or no direction.
  • Act as a company liaison: provide customer-designated interface with status reports, respond to requests for additional information, address customer concerns, advice customer of schedule changes, etc.
  • Prepare equipment for process acceptance: testing, trouble-shooting, and debugging performance of equipment to a functional state according to contract specifications.
  • Diagnose and repair 90% of all hardware and demonstrate knowledge of software failures on assigned equipment.
  • Provide accurate documentation of all system problems and actions taken before, during, and after installations.
  • Participate in providing 24-hour on-call support for installed base equipment problems when requested.
  • Prepare and submit all administrative requirements such as, performance data, time sheets, field service reports and travel expense reports in an accurate and timely manner.
  • Train less experienced employees and customer representatives on equipment operation and maintenance
  • Other duties as assigned.

Your profile:

  • At least 2-5 years of working experience on semiconductor equipment in the any of the following areas:
    • Mechanical
    • Electrical
    • Electronics
    • Electro-mechanical
    • Pneumatics
    • Robotics
  • A Technical Associates degree in Engineering or equivalent experience and knowledge.
  • Knowledge of mechanical, electrical pneumatics, fluids, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for company or similar equipment.
  • A high level of written and oral communication skills is required.
  • The ability to travel domestic and internationally at least 50-70% of the time.

We offer:

  • A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
  • Flat hierarchies and direct interdisciplinary cooperation across management levels
  • Working in a state-of-the art work environment with the latest and most innovative methods in an intercultural team with highly motivated colleagues
  • Targeted personnel development through continuing specialist training and development of personal skills
  • An open corporate culture with flexible working hours that allows a self-determined work/life balance
  • Performance-based compensation and a wide range of employee benefits

Your application:

If interested in this opening, please send your resume to R.Martinez@aixtron.com and reference job title “Field Service Engineer”.

 

 

Jetzt bewerben

Ihre Ansprechpartnerin

Human Resources

Laura Preinich

Recruiter

Tel: +49 (2407) 9030 0

Fax: +49 (2407) 9030 494

E-Mail senden

Sales

Alan Tai
Taiwan/Singapore

Tel: +886 3 571 2678 ext. 101

Christof Sommerhalter
USA

Tel: +1 669-228 ext. 3893

Frank Schulte
Europe

Tel: +49 (2407) 9030 -768

Hisatoshi Hagiwara
Japan

Tel: +81 3-5781-0935 ext. 510

Nam Kyu Lee
South Korea

Tel: +82 31 371 ext. 3011

Wei (William) Song
China

Tel: +86 2164453226 ext. 101

Produkte

Dr. Jens Voigt
Director Product Management

Tel: +49 (0) 2407 9030-9022

Service

AIXTRON SE (Headquarters)

Tel: +49 (2407) 9030-0

AIXTRON SE (R&D Center)

Tel: +49 (2407) 9030-222

AIXTRON 24/7 Technical Support Line

Tel: +49 (2407) 9030-999

AIXTRON Ltd (UK)

Tel: +44 (1223) 519-444

AIXTRON K.K. (Japan)

Tel: +81 3 5781 0931

AIXTRON Korea Co., Ltd.

Tel: +82 (31) 371-3000

AIXTRON Taiwan Co., Ltd. (Main Office)

Tel: +886 3 571 2678

AIXTRON Inc. (USA)

Tel: +1 (669) 228-3759

Ersatzteile

Herr Yun Ling
Ersatzteile

Tel: +86 21 64453226 Durchwahl: 207

Herr Satoshi Fujii
Ersatzteile

Tel: +81 3 5781 0932

Herr Brian Chuang
Ersatzteile

Tel: +886 3 5712 678 Durchwahl 250

Ersatzteile Europa
Ersatzteile

Herr Chanyoung Han
Ersatzteile

Tel: +82 31 371 3023

Herr Colin Wong
Ersatzteile

Tel: +1 669 228-3759

Karriere 

Laura Preinich
Recruiter

Tel: +49 (2407) 9030 0

Nachhaltigkeit

Rainer Goeckel
CSR Manager

Tel: +49 (0) 2407 9030-1830

Presse & Öffentlichkeitsarbeit

Unternehmen & Investor Relations

Guido Pickert
Vice President

Tel: +49 (2407) 9030-444

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

Tel: +49 (2407) 9030-335

Sales

Alan Tai
Taiwan/Singapore

E-Mail senden

Christof Sommerhalter
USA

E-Mail senden

Frank Schulte
Europe

E-Mail senden

Hisatoshi Hagiwara
Japan

E-Mail senden

Nam Kyu Lee
South Korea

E-Mail senden

Wei (William) Song
China

E-Mail senden

Produkte

Dr. Jens Voigt
Director Product Management

E-Mail senden

Ersatzteile

Herr Yun Ling
Ersatzteile

E-Mail senden

Herr Satoshi Fujii
Ersatzteile

E-Mail senden

Herr Brian Chuang
Ersatzteile

E-Mail senden

Ersatzteile Europa
Ersatzteile

Herr Chanyoung Han
Ersatzteile

E-Mail senden

Herr Colin Wong
Ersatzteile

E-Mail senden

Karriere 

Laura Preinich
Recruiter

E-Mail senden

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

E-Mail senden

Unternehmen & Investor Relations

Guido Pickert
Vice President

E-Mail senden

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President

E-Mail senden

Service

AIXTRON SE (Headquarters)

AIXTRON SE (R&D Center)

AIXTRON 24/7 Technical Support Line

AIXTRON Europe

AIXTRON Ltd (UK)

AIXTRON K.K. (Japan)

AIXTRON Korea Co., Ltd.

AIXTRON Taiwan Co., Ltd. (Main Office)

AIXTRON Inc. (USA)

Produkte

Dr. Jens Voigt
Director Product Management

Karriere

Laura Preinich
Recruiter

Nachhaltigkeit 

Rainer Goeckel
CSR Manager

Unternehmen & Investor Relations

Guido Pickert
Vice President

Forschung & Entwicklung

Prof. Dr. Michael Heuken
Vice President