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!!!
Press Release !!!
AIXTRON again rated one of the 10 BEST in
VLSI Customer Satisfaction Survey 2003
Impressive
proof of AIXTRON’s success in “pushing the performance”
of its customers
Aachen / San
Jose, CA, USA, June 18 , 2003 – For the fifth time, AIXTRON has
been ranked in the 10 BEST Small Suppliers of Wafer Processing Equipment
category of the 2003 VLSI Research Inc Customer Satisfaction Survey on
Chip Making Equipment. Since this survey is carried out under 'double
blind' controlled conditions it is impressive proof of the outstanding
quality of both AIXTRON service and AIXTRON epitaxial CVD equipment. In
addition, in reaching 4th place, up two places on last year’s position,
this ranking underscores the success of AIXTRON’s increased efforts
over the last year to further push the performance of its customers.
The VLSI Customer Satisfaction
Survey is distributed worldwide in six languages and questions customers
on critical issues such as equipment performance and customer service.
As the worldwide market and technology leader in MOCVD equipment AIXTRON
has continuously improved the performance and quality of its equipment
as well as its customer service over the last years. The expansion of
this leading position is thanks in part to the well established local
service guaranteed by AIXTRON's Global Service Operations network, with
subsidiaries in the US, Japan, Korea, Taiwan and a recently opened branch
office in China. The GSO service network provides AIXTRON customers with
on-site service support and reduced response times, while ensuring easy
and fast communication with our customers. Furthermore, AIXTRON's local
representation and subsidiaries in Taiwan, Japan, Korea and the USA offer
spare parts stocks allowing fast access to spare parts for AIXTRON systems.
Steve Perry, Executive Vice
President and COO of AIXTRON's Global Service Operations comments: "We
are delighted to have once more been recognized in the 10 BEST of VLSI's
Customer Satisfaction Survey and having again improved our ranking. The
customer's needs are of primary importance for us. We would like to thank
every customer who has taken the time to participate in this year’s
VLSI Customer Satisfaction Survey and would like to reassure you that
we are constantly optimizing service and advancing our technology to ensure
full customer satisfaction."
AIXTRON is the world leading
supplier of equipment for epitaxial films. Its equipment is used by a
diverse range of customers worldwide to manufacture critical, advanced
components such as HBTs, PHEMTs, MESFETs, Lasers, LEDs, Detectors and
VCSELs used in fiber optic communications systems, wireless and mobile
telephony applications, optical storage devices, illumination, signaling
and lighting, as well as a range of other leading edge technologies. AIXTRON
AG (FSE: AIX ISIN DE0005066203) is listed in the Prime Standard and Tec
DAX of the German Stock Exchange (Deutsche Börse) and is included
in the Dow Jones Sustainability Index World and the MSCI World Index.
For further information please contact:
Dr.
Claus Ehrenbeck
Head of Investor Relations and
Corporate Communications
AIXTRON AG
Kackertstr. 15 - 17
D-52072 Aachen, Germany
Phone:+49 241 8909 444
Fax: +49 241 8909 445
E-mail: invest@aixtron.com |
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© AIXTRON AG, June
18 , 2003
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